Welcome to the City of Newberg! Your city's utility system consists of water treatment and distribution, wastewater collection and treatment, and stormwater management. Additional municipal service charges include the monthly public safety fee, communications officer fee, and street maintenance fee.
IMPORTANT UPDATE:
Newberg’s 7662 water meters have always been read by 100cf (cubic feet). The Public Works department has been reconfiguring the meters to report consumption by every 1cf. This will help us to monitor the meters more easily and catch water leaks earlier, so that notification to the customer can be made sooner, before the leak becomes a huge issue.
Reconfiguring meters is a huge undertaking. We have already transitioned 2736 meters to be read by 1cf. Beginning with the 5/1/2025 billing, those customers who are being read by 1cf will now be billed for their water by 1cf.
We still have 4926 meters to go. After your meter has been reconfigured, you should notice that your charges will change with each billing based on your consumption
View the dropdown menus below for information on how to pay your bill, change your service address, or start/stop service.
Pay Your Utility Bill
You have access to payments via online billing software. Double-check that you are accessing https://www.municipalonlinepayments.com/cityofnewbergor/utilities when you click any payment link. Any other payment service is NOT connected with City of Newberg. Avoid falling for scams!
Questions? Call (503) 537-1205 or email: utilitybilling@newbergoregon.gov or water@newbergoregon.gov
We are pleased to be able to offer you a Direct Payment Plan Option. Now you can have your water payments automatically deducted from your checking or savings account. You do not have to change your present banking relationship to take advantage of this service.
Click Here to Fill out the Form
Here’s how it works:
You authorize your City of Newberg utility bill to be paid directly from your checking or savings account. For your records, a utility statement showing usage and amount billed will be mailed to you and the payment will be debited from your account on the date selected below. The authority you give to charge your account will remain in effect until you notify us in writing to terminate the authorization. The cancellation request must be 3 working days before the date selected below.
The Direct Payment Plan is dependable, flexible, convenient and easy. To take advantage of this service, complete the attached authorization form and return it to us at 401 E Third Street, or mail to PO Box 970 Newberg, OR 97132. If you have any questions about the Direct Payment Plan, please call the Finance Department at (503) 537-1205.
Payments can be made by calling our office. Be ready to provide account information.
(503) 537-1205 option 2 | Voice/TTY: (503) 554-7793
The red and grey drop box is available 24 hours a day and conveniently located as you drive through the Newberg Public Safety Building driveway. Place your check or money order in an envelope and include your bill stub with the payment. NO CASH PLEASE. Payments placed in the drop box will be applied to your account on the next business day.
Drop box location: Newberg Public Safety Building, 401 E. 3rd St., Newberg OR 97132
You can mail payments or visit us in person. Mail a check or money order (no cash) and the bottom part of your statement in a sealed envelope.
Mail to
City of Newberg
Municipal Services Billing
P.O. Box 970, Newberg, OR 97132
In-Person
8 AM – 4:30 PM [1 hour lunch break from 1 PM – 2 PM]
Monday-Friday
401 E 3rd St.
Newberg, OR 97132
How to obtain a Leak Adjustment Credit
To receive a leak adjustment credit, please read and complete the form at the end of this page and return it to the Utility Billing Department via email to water@newbergoregon.gov or in person at 401 E Third St. Newberg, OR 97132. If you have any questions, please call (503) 537-1205.
Download the Leak Adjustment Request Form
Change your Billing Address
Click here to fill out the form.
Start/Stop Service
Due to updated summer hours, we can only connect/disconnect services Monday through Thursday. We apologize for any inconvenience this may cause.
Your first Municipal Services Statement is mailed on the 1st of the month and payment is due on the 30th (on the last day for February).
Click here to Fill out the Form
Due to updated summer hours, we can only connect/disconnect services Monday through Thursday. We apologize for any inconvenience this may cause.
Click Here to Fill out the Form
Over the phone inquiries are subject to confidentiality policies. To divulge account information without an account number, you will need to provide other identifying information to confirm identity.
No information about another person's account will be divulged.
