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How the 9-1-1 System Works
9-1-1 is for emergencies only. This is the telephone number you can call from any telephone when you need a police officer, firefighter, or an ambulance.
When you call, stay calm and speak clearly. The dispatcher who answers the phone will have questions for you. They may even ask you to do something to help. It is important that you answer the questions as best as you can. DO NOT HANG UP unless you are in danger or the dispatcher tells you to do so.
Be prepared to answer the following questions:
- Where is location of the emergency? This is the address where the emergency is occurring. We can’t send help if we don’t know where the emergency is happening.
- What is happening? Tell the dispatcher exactly what is happening. Be concise.
- What is your name, address and telephone number? The dispatcher may need to call you again later to ask more questions, clarify directions or give further instructions.
As you answer these questions, the 9-1-1 dispatcher will be relaying your information by radio to the police, fire or ambulance. DO NOT HANG UP unless you are in danger or the dispatcher tells you to do so.
If you dial 9-1-1 by accident or your situation resolves itself, but it is important to stay on the phone and let the 9-1-1 dispatcher know this. If you hang up without talking to the dispatcher, they will assume something is wrong and will call you back or send help anyway.
Calls to 9-1-1 are always FREE, whether from a cell phone, a payphone, VOIP, or any other phone. Although technology is moving ahead, Newberg-Dundee cannot yet accept text messages or Instant Messaging from persons calling 9-1-1.
KNOW WHERE YOU ARE
For safety, post your address and phone number near each telephone so that anyone using your phone to call for help will have the information available, allowing responders to get there faster.
House numbers should be visible from the street or clearly posted where your driveway joins the main road. This helps the responders find your location more quickly, in daylight or darkness. The Newberg Fire Department offers address signs at no charge!
