9-1-1

Newberg-Dundee 9-1-1 Communications Center is the primary answering point for all 9-1-1 emergency calls for the cities of Newberg, Dundee and eastern Yamhill County.  The center operates 24 hours a day, 7 days a week. 

Newberg-Dundee Communications Center is staffed with ten full-time dispatchers who are trained professionals, dedicated to providing the highest level of public safety communications inside our dispatch area.  Dispatchers serve as the primary link between the public and the emergency responders, whether police, fire or medical. They receive 9-1-1 emergency telephone calls, as well as act as the answering point for the police department and assisting citizens with general inquiries.  Each call is prioritized, and appropriate public safety personnel dispatched to handle the situation.

Newberg-Dundee Communications Center dispatches for the Newberg-Dundee Police Department.  Emergency fire or medical calls for Newberg Fire Department and Dundee Fire Department are transferred to the Washington County Consolidated Communications Agency (WCCCA) for dispatch of appropriate personnel.

Dispatchers are trained telecommunciators, certified by the Oregon Department of Public Safety Standards and Training in dispatch and Emergency Medical Dispatch.

Newberg-Dundee Communications answers all 9-1-1 calls for east Yamhill County.  It is the dispatch center for law enforcement for the cities of Newberg and Dundee.  County residents seeking law enforcement assistance will be transferred to Yamhill County Communications (YCOM), the dispatch center for the Yamhill County Sheriff's Department.

Emergency fire or EMS calls for TVF&R and Dundee Fire Department are transferred to Washington County Consolidated Communications (WCCCA).

Supporting Documents

• Fire District Map
  
• EMS Map

CALLING 9-1-1 BY CELL PHONE
If you call 9-1-1 on a cell phone, your location may not automatically display, as it does when calling from most home and business phones.

Be prepared to tell the 9-1-1 dispatcher:

• The location of the emergency (Address, street intersection, landmarks, city, county, mile marker, etc.)
• Your cell phone number
• What the emergency is and what type of assistance is needed

Remember:

• Stay calm and speak clearly!
• Do not hang up until the 9-1-1 dispatcher has obtained all of the information that is needed.
• Since you are calling from a cell phone, your call may be disconnected if the signal is lost. Be sure to call back if you are cut off.
• When calling 9-1-1 on a cellular phone, be sure to stop if you are in a moving vehicle. It is difficult to obtain all of the information needed if you are getting further from the emergency.

Yes, you can call 9-1-1 on your cell phone. However, be prepared to give the 9-1-1 dispatcher information about your location, because it is not like calling 9-1-1 on your home phone.

Yes. It is even free to call 9-1-1 from a pay phone.

 Assume the 9-1-1 dispatcher does not know your location. Even if your cell phone is able to provide location information, the chances are you will need to provide the 9-1-1 dispatcher with additional location information. Remember, the approximate location the 9-1-1 center receives could be as large as 3 football fields or more. Be prepared to give specific directions to your location.

Look for landmarks, large buildings, street signs or paperwork nearby that may contain address information. Think back to the main street or highway you were near when your emergency occurred. If others are around, ask them where you are. Do not depend on your cell phone to tell 9-1-1 where you are!

Maybe or maybe not, depending upon your cell phone and the technology available within the 9-1-1 center your 9-1-1 call connects with. The safest way to approach the problem is to assume that the 9-1-1 dispatcher will not know your phone number and be prepared to provide them with that information.

 Seconds save lives. The more questions 9-1-1 dispatchers ask, the more information they can pass on to the emergency personnel responding to your 9-1-1 call. This information allows the emergency personnel to more accurately prepare. In addition, when dealing with medical calls many 9-1-1 dispatchers are trained to give emergency pre-arrival instructions. These instructions start the emergency response to the situation immediately.

Once the basic information and reason for the 9-1-1 call is obtained, the 9-1-1 dispatcher stays on the line with the caller and sends information to the Police dispatcher. That person then dispatches, or sends, the appropriate help to the 9-1-1 caller. In many cases, the 9-1-1 dispatcher will continue to ask questions, give emergency response information and pass on situation updates to the responding personnel until help arrives at the scene.

Always try to call 9-1-1 back. Don’t wait for 9-1-1 dispatcher to try to contact you. They may not have received your cell phone number in the initial 9-1-1 call and may need additional information.

A dispatcher sends a police officer, fire truck or an ambulance when someone call in an emergency

• Tell the dispatcher where help is needed
• Give your name and address loudly and clearly
• Tell the dispatcher what is wrong - what type of an emergency it is
• Explain what type of help you need - fire, police or ambulance
• Answer all questions that are asked of you

• Do not nod your head. Instead, answer "yes" or "no" out loud.
• Do not hang up until the dispatcher says it's OK to do so.

• When there is no emergency
• For animals
• As a game, prank or joke
• As a test to see if 9-1-1 works

In an emergency
When you need help
When you need the police, fire department or an ambulance

Supporting Documentskidgames.pdf

Stay calm
Listen for a dial tone
On a push button phone push 9-1-1