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Water Utility Billing

NEW UTILITY RATES EFFECTIVE JAN 1, 2014!!

New utility rates effective January 1, 2014!  View the new utility rates by clicking on the download below.  **NOTE**  The flyer mailed with the December bills stated that the example was for an average household of 700 cf, however,  the example was actually of a 300 cf household.   Click on "Understanding Your Utility Bill" to get examples of 300 cf, 500 cf, 700 cf and 1,000 cf. 

For the months of December, January, February and March, the sewer consumption will be billed on actual water usage.  The actual water consumption for these months will then be used to calculate the average consumption for sewer charges, with a minimum of 200 cubic feet charged, for the rest of the year.  This is called Winter Averaging.   You may see an increase or decrease in your sewer charges based on your water consumption for that month. 

Pay Your Water Bill ONLINE

As a Newberg utility customer, you may be interested in learning more about the City's utility system and billing cycle. 

The System
Our utility system consists of water treatment and distribution, wastewater collection and treatment, and storm water management.  The City obtains 90% of its water from wells located across the Willamette River in Marion County and 10% from springs located in the Chehalem Mountains.  The system has more than 120 miles of water and sewer lines.  Newberg operates under mandated state and federal rules to provide prescribed levels of water and wastewater treatment.

The City's system ends at the water meter, which is located in a concrete box near the sidewalk or street and begins again where the sewer line meets the property line.  The line from the meter box into your house and back out to the street is part of your property and therefore, your responsibility.  You may receive mailings from private companies asking you to sign up with them to maintain your water lines running through your property.  They are not affiliated in any way with the City of Newberg.

Signing Up for Service
In order to begin water service to your property, you must complete an application for service by calling (503) 537-1205 or visiting our Utility Billing Department at City Hall, 414 E. First St.  We request that you give us 48 hours from the date you want to begin service.

By applying for water service, you agree to:

  • be responsible for all charges for service.  UNDERSTANDING YOUR UTILITY BILL
  • abide and comply with all rules.
  • pay on time all bills for service.
  • notify the City if service is no longer required.
  • pay the $20 non-refundable account set up fee listed on your first statement received.

Statements are mailed by the 27th of each month, and show the service address; the current month's consumption; the date the meter was read; the previous balance; payments received; the current billing; the balance now due; your Winter Average - this is important for your sewer bill during April - November; and the distribution of charges between Water, Sewer, Stormwater, Fire & Public Safety fees.

Statements do not reflect payments made after the 20th of the month.  Charges become delinquent 30 days past the due date of the current bill.  This amount will show as past due on your next billing, if not paid by the 20th.  Please call the billing department for the next due date to avoid late fees.  You may call to check the status of your account at any time, but make sure you have your account number handy when you do call.   The City respects the need for confidentiality, so if you do not have your account number, you will be asked several questions to confirm you are the customer requesting the information.  We will not give out information about another person's account.

Paying Your Utility Bill
For more information on methods to pay your Utility Bill, please click HERE.

Delinquency
If you fail to pay the past due amount by the due date indicated on the monthly bill, you will receive a letter notifying you that the previous month's bill is past due and that your service will be disconnected on a certain date if payment is not received by 8:00 a.m. on that date.  There is a $15.00 charge once the delinquent letter is issued.  If payment for the past due amount is not received in our office BEFORE THE SHUT OFF DATE shown on the delinquent letter, a $15.00 reconnect fee is applied to the balance regardless of water being turned off.

Payment Assistance
If you have difficulty paying your bill, please click HERE, or call our office, for information about local organizations that may be able to provide assistance.

Unexplained Increase in Water Use
Occasionally, you might get a bill that seems high.  Before you call the City, please check for a running toilet, a dripping faucet, or a break in the sprinkler system (soggy spots in the lawn).  Check for movement on the water meter dial.  To do this, locate the water meter, which is in a cement box near the sidewalk or street in front of your house.  See where the dial is and wait for about 20 minutes without using any water.  If the numbers on the dial move while there is no water usage in the home, that would indicate that there is a leak in the line.

If it is determined that your excessive water usage is due to a leak, contact our office.  You may be eligible to receive an adjustment / credit on your next water bill by filling out a Leak Adjustment Form.  Notify the utility clerk when the leak has been fixed.  Fill out the form and attach any receipts from the repairs when submitting the form.  A re-read will be scheduled and a credit will be calculated and applied to the following months' bill.  You will receive a one-time credit on your next month's water bill.  Customers are eligible for a credit due to a leak once a year.

REMEMBER:  MAKE EVERY DROP COUNT - USE WATER WISELY
If you are interested in conserving water, please visit the Water Conservation websites listed below for more information.

How are rates determined?
A Citizens' Rate Review Committee, consisting of eight citizens appointed by the City Council, study rate proposals on a two year cycle.  The committee holds a public hearing on the proposed rates.  A notice of this hearing is published in The Newberg Graphic.  After reviewing the proposed rates and receiving public input, the Committee recommends a rate schedule to the City Council.  The City Council also holds a public hearing prior to adopting a new rate schedule.  To see the rates for the current fiscal year click on the file below that corresponds to the year you want to know about.

Termination of Service
We request that you contact our office at least 48 hours before your last date of service.  We will need to know the last date of service and a forwarding address to send your final bill.  Failure to pay your final bill will result in additional collection efforts, including being sent to collections.

If you have any questions, please visit our Frequently Asked Questions page or feel free to call the Utility Billing Clerk at (503) 537-1205 between 8:30 a.m. and 4:30 p.m., Monday - Friday.  The Utility Billing Department is located on the first floor of City Hall, 414 E. First Street.