life belt on water

Need Help Paying Your Bill?

The City of Newberg offers financial assistance to cover a portion of your municipal services (utility) bill.

Veterans & Service Member Utility Credit applications are only accepted June 1 - June 30 for bill credit.  Other payment assistance or payment plans may available for  those that qualify listed below. | Información en Español

Financial Hardship Vouchers

If you are experiencing a short-term need for payment assistance, you can contact one of the local service offices to apply for aid.   Click Apply directly through service voucher sites for a list of offices.

 

Bill Credit

Receive a monthly credit on your Newberg Municipal Service account. Active accounts for water and sewer services receive $25.00 monthly credit. Active accounts billed with water services only, receive $15.00 monthly credit.

Qualifying Customers

  • Households with limited income, or one active military or veteran in the household
  • Must live in Newberg
  • Must have a current account, cannot be more than 30 days delinquent at any time of approved assistance

 

Active Military and Veteran Households
Note | Accepting applications only between June 1 - June 30 for active military and veterans assistance.   
  1. Complete the Military Veteran Application for Bill Credit | SPANISH Solicitud para miembros o veteranos de fuerzas armadas EE.UU.
  2. Attach proof of service showing name of applicant: active duty photo ID, supporting documentation and/or discharge documents

 

Limited Income Households
  1. Complete the Application for Bill Credit SPANISH Solicitud para ayuda con el pago de agua
  2. Attach one or more supporting documents showing name of applicant and dates:
    • Supplemental Social Security Income (SSI) verification
    • Oregon Medical Card
    • Supplemental Nutrition Assistance Program (SNAP) – Food stamps – SNAP card or award letter with date of award
    • Medicaid card
    • Free and Reduced School Lunch or Breakfast Program Letter from the Newberg School District indicating school year

 

Payment Arrangements

Payment Due Date Extension - On a case by case basis, the City of Newberg will grant an extension on the due date to avoid service disconnection and fees associated with a delinquent account.

Payment Plans - Call the Utility Billing Department to find out if this may be an option for you.

Utility Billing
414 E. First Street, Newberg OR 97132
(503) 537-1205

These assistance programs were developed by the Citizens’ Rate Review Committee and the Newberg City Council.